{"id":880,"date":"2020-12-04T15:59:05","date_gmt":"2020-12-04T15:59:05","guid":{"rendered":"http:\/\/udine.arriva.it\/certificazioni\/"},"modified":"2021-03-17T12:06:25","modified_gmt":"2021-03-17T12:06:25","slug":"certificazioni","status":"publish","type":"page","link":"https:\/\/www.arrivaudine.it\/en\/certificazioni\/","title":{"rendered":"Certificazioni"},"content":{"rendered":"\n<div class=\"wp-block-ktk-container  ktk-block-container ktk-block-container--bg-none\"><div class=\"ktk-block-container__content \">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-lima card\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width9\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\">\n<div class=\"wp-block-acf-ktk-card-text-content  \">\n    <div class=\"wp-block-acf-ktk-card-text-content__text-container\">\n                    <h5 class=\"wp-block-acf-ktk-card-text-content__title\">Certificazioni<\/h5>\n                            <div class=\"wp-block-acf-ktk-card-text-content__text\"><p>La certificazione del sistema integrato Qualit\u00e0, Ambiente, Sicurezza e Qualit\u00e0 del servizio attesta l&#8217;applicazione volontaria di un sistema di gestione e controllo in aggiunta al pieno adempimento degli obblighi normativi, con un approccio volto alla diffusione della consapevolezza e all&#8217;impegno personale, per rappresentare un esempio virtuoso per gli altri soggetti economici e per la collettivit\u00e0.<\/p>\n<\/div>\n            <\/div>\n    <div class=\"wp-block-acf-ktk-card-text-content__btn-container\">\n            <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-418x1024.jpg\" alt=\"\" class=\"wp-image-2003\" width=\"105\" height=\"256\" srcset=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-418x1024.jpg 418w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-768x1883.jpg 768w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-540x1324.jpg 540w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-19x47.jpg 19w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-12x30.jpg 12w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF-16x40.jpg 16w, https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/2020-Marchio-personalizzato-SAF.jpg 1040w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionIde3ca199a848d4d5295c919d16a8a9338\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId62cc2b27364549c78d44cd639c3db43fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId62cc2b27364549c78d44cd639c3db43fcontent\" aria-controls=\"accordionItemId62cc2b27364549c78d44cd639c3db43fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">UNI EN ISO 9001:2015 Qualit\u00e0<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId62cc2b27364549c78d44cd639c3db43fheader\" data-parent=\"#accordionIde3ca199a848d4d5295c919d16a8a9338\" id=\"accordionItemId62cc2b27364549c78d44cd639c3db43fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span style=\"font-weight: 400;\">Un processo di continuo miglioramento delle prestazioni, finalizzato a fornire servizi che corrispondano costantemente ai requisiti fissati, con massima efficienza ed efficacia, per la piena soddisfazione del Cliente.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/UNI-EN-ISO-9001_2015.pdf\" target=\"_blank\" rel=\"noopener\">Scarica certificazione<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId129ec602a41f402fb069f6d36d263117\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdffb1134fb47a4b49a9e10fc48f2ce8c5header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdffb1134fb47a4b49a9e10fc48f2ce8c5content\" aria-controls=\"accordionItemIdffb1134fb47a4b49a9e10fc48f2ce8c5content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">UNI EN ISO 14001:2015 Ambiente<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdffb1134fb47a4b49a9e10fc48f2ce8c5header\" data-parent=\"#accordionId129ec602a41f402fb069f6d36d263117\" id=\"accordionItemIdffb1134fb47a4b49a9e10fc48f2ce8c5content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span style=\"font-weight: 400;\">Sistema di controllo e di mantenimento della conformit\u00e0 alle normative specifiche volte alla salvaguardia dell&#8217;ambiente: massima attenzione alla riduzione dei consumi, razionalizzazione dei comportamenti, adozione delle soluzioni per conseguire maggiori rese energetiche dagli impianti e a ridurre e prevenire l&#8217;inquinamento.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/UNI-EN-ISO-14001_2015.pdf\" target=\"_blank\" rel=\"noopener\">Scarica certificazione<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId96271204ecfe43edac871e77518ae044\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId182da56d424e457db7ab42928254093bheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId182da56d424e457db7ab42928254093bcontent\" aria-controls=\"accordionItemId182da56d424e457db7ab42928254093bcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">UNI ISO 45001:2018 Salute e Sicurezza sul lavoro<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId182da56d424e457db7ab42928254093bheader\" data-parent=\"#accordionId96271204ecfe43edac871e77518ae044\" id=\"accordionItemId182da56d424e457db7ab42928254093bcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span style=\"font-weight: 400;\">Sistema di gestione che si pone gli obiettivi di realizzare le migliori condizioni di lavoro nell&#8217;organizzazione, diminuire gli incidenti e le malattie, coinvolgere e motivare il personale grazie a migliori e pi\u00f9 sicure condizioni di lavoro, secondo standard internazionali.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Identifica i pericoli, valuta i rischi e individua le modalit\u00e0 di controllo per il mantenimento della conformit\u00e0 alle norme cogenti e volontarie.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/UNI-EN-ISO-45001_2018.pdf\" target=\"_blank\" rel=\"noopener\">Scarica certificazione<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId4672dfa086ee41e288ac612dc2bf6c15\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId65e623af5e0c4f7eaa7c7d12017bc0b6header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId65e623af5e0c4f7eaa7c7d12017bc0b6content\" aria-controls=\"accordionItemId65e623af5e0c4f7eaa7c7d12017bc0b6content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">UNI EN 13816:2002 Qualit\u00e0 del Servizio<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId65e623af5e0c4f7eaa7c7d12017bc0b6header\" data-parent=\"#accordionId4672dfa086ee41e288ac612dc2bf6c15\" id=\"accordionItemId65e623af5e0c4f7eaa7c7d12017bc0b6content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span style=\"font-weight: 400;\">Arriva Udine ha ottenuto la prima certificazione emessa da ANCIS e tra le prime in assoluto rilasciate in Italia, determinando la qualit\u00e0 del servizio nel Trasporto Pubblico di Passeggeri.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La misurazione del servizio avviene dal punto di vista del cliente come rapporto qualit\u00e0 attesa\/qualit\u00e0 percepita, e dal punto di vista dell&#8217;erogatore come rapporto qualit\u00e0 progettata\/qualit\u00e0 erogata. Il metodo per la misurazione delle prestazioni di servizi prevede indagini sulla soddisfazione del Cliente (Customer Satisfaction), analisi sulla prestazione e attivit\u00e0 di Mistery Client, con valutazioni obiettive effettuate da osservatori in incognito.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/arriva.it\/app\/uploads\/sites\/8\/2021\/02\/UNI-EN-13816_2002.pdf\" target=\"_blank\" rel=\"noopener\">Scarica certificazione<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Certificazioni - Arriva Italia - Udine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arrivaudine.it\/en\/certificazioni\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certificazioni - 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